FAQ

Frequently Ask Questions

What can we help you with today?

Our gallery features high-quality, authentic photographs and videos taken on our actual tours. They are designed to show you the true essence, stunning landscapes, and cultural encounters you will experience, allowing you to Explore the Beauty, Live the Experience before you book.

Our packages generally include accommodation (as specified by star rating/type), selected meals (usually daily breakfast), all intercity transfers, and all activities/sightseeing mentioned in the detailed itinerary. Inclusions are clearly listed under the "Inclusions" section for every specific package.

Unless explicitly stated as included in the package details, the starting price typically covers land arrangements only (accommodation, transfers, activities, etc.). International/domestic airfare is usually not included, but we can happily assist you in arranging the best flight options separately

We recommend booking at least 60 to 90 days in advance, especially for peak season travel, to secure the best rates and availability. A deposit is required at the time of booking, with the remaining balance due a set number of days (usually 30-45 days) before the departure date. Detailed terms will be provided upon inquiry.

Our cancellation policy varies based on the package and the time remaining before departure. We apply tiered cancellation charges to cover non-recoverable costs (like hotel and flight prepayments). Full details of the amendment and cancellation policy will be shared clearly before booking confirmation.

We strongly recommend all travelers purchase comprehensive travel insurance that covers medical emergencies, trip cancellation, and baggage loss. While we do not issue visas, we can provide all necessary documentation and expert guidance regarding visa requirements for your destination.

Most of our tours are moderately paced and suitable for all ages. However, some adventure-focused tours (like specific hiking or water activities) may require a higher fitness level. Please refer to the specific itinerary, and feel free to contact us with any health or mobility concerns.

Our pre-designed packages are popular routes, but we specialize in crafting personalized itineraries. We can modify existing tours, change hotels, extend your stay, or create a fully customized plan to perfectly match your interests and budget.

We provide a dedicated, 24/7 emergency contact number that connects you directly to our operational team. This ensures you have immediate support for any unexpected issues during your travels, giving you complete peace of mind.

We carefully vet all our accommodation partners. The star ratings refer to the local official classification or the general standard of services and amenities. We prioritize comfort, safety, location, and excellent customer reviews to ensure a quality stay that complements your travel experience.

Need help?

Don't hesitate to contact us for more information.

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